Policies and procedures

1. Customers must place their cake or dessert orders at least one week in advance of the desired delivery or pickup date.

2. Orders can be placed either in person, via phone call, or through the bakery's designated online ordering system.

3.  When placing the order, customers must provide specific details regarding the desired cake or dessert item, including flavor, size, design preferences, and any special dietary requirements.

4. Customization requests, such as personalized messages or decorative elements, should be communicated clearly at the time of ordering, with photo ideas.

5. A non-refundable down payment is required at the time of placing the order to secure the booking. The down payment amount will be communicated to the customer upon order confirmation.

1. There is a strict no-refund policy on cake and dessert orders once they have been placed and confirmed.

2. In the event of cancellation by the customer, the down payment made at the time of booking will not be refunded but will be retained as a credit for future orders.

3. The credit from a cancelled order can only be used towards the purchase of another cake or dessert item from GGP.

1. The remaining balance of the order must be paid in full at least one day prior to the scheduled delivery or pickup date.

2. Payment can be made in person, or through the bakery's accepted payment methods, including cash, credit/debit card, or electronic transfer.

3. Failure to make the final payment by the specified deadline may result in the cancellation of the order, and the down payment will not be refunded.

1. Upon receiving an order, GGP will provide the customer with a written confirmation detailing the specifics of the order, including the agreed-upon delivery or pickup date, item details, and total cost.

2. Customers are advised to review the order confirmation carefully and inform the bakery immediately of any discrepancies or changes required.

1. Customers are responsible for arranging pickup of their orders from GGP at the agreed-upon date and time.

2. For delivery orders, GGP will confirm the delivery time window with the customer in advance. Their is a delivery fee.

3. It is the customer's responsibility to ensure that someone is available to receive the order at the specified delivery location.

1. GGP endeavors to provide high-quality cakes and dessert items that meet the customer's expectations.

2. In the rare event that a customer is dissatisfied with the quality of their order, they should contact the GGP immediately to discuss their concerns and explore possible solutions.

3. GGP reserves the right to assess and address any quality issues on a case-by-case basis.